Returns

We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns' policy as simple as possible. If for any reason you are unsatisfied with your purchase you have 14 days from the receipt of your order being delivered to return it to us. We will refund the value of the returned items to the original payment method. After the 14 day period has elapsed you have a further 14 days to return your item (s) for a credit note.

Rules of returns

When you return an item we ask that it is in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned. For faulty items please refer to the "Returning faulty goods" section below.

Returning an order

Please repackage the products you wish to return and include your original delivery note and completed the returns section; this can be found on the reverse of the delivery note.

Returns cost

Any costs incurred in returning products are the responsibility of the customer. We cannot accept responsibility for returned products whilst in transit and we advise that all items are returned using a trackable and recorded service, we advise Royal Mail first class recorded.(If you do not use a recorded service and the goods do not arrive it is your responsibility to claim off your postage provider and not our responsibility to refund).

Faulty returns - UK

If an item is faulty please email us.

Product Exchange

If you are looking to return an unsuitable item we ask that you re-visit the website to complete a new order and send any unwanted items back for refund, having completed the returns form on the reverse of your delivery note.

Refunds

How long do refunds take to show in your bank account?

When we receive your parcel back please allow 2/3 days for us to process the return. Any returns received on a Saturday will not be processed until Monday/Tuesday. You will receive a refund confirmation email when your product has been refunded. The refund can take up to 4/5 WORKING DAYS to show up in your bank/PayPal. If after 7 working days your refund is not showing in your account please contact us.

Customer contracts regulations

Under the United Kingdom's Consumer Contracts Regulations, you have the right to cancel your order up to 14 days after order receipt date, as long as the items are in their original condition, with all tickets and tags attached.